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4.3. Contact Us

Before contacting support for login issues, please ensure that you have tried the self-service reset option:

• From the Okta login page, click “Need help signing in?”, and then “Forgot Password.”

 

• Enter your email, select “Reset via SMS.” Enter the text code you receive and create a new password.

 

 

We understand that if a support issue arises, you may not be able to access your company email. For those reasons, your options to contact support are below:

 

• Email it@clicknclose.com If you email from a non-MAM address, please be available for a verification call to you or your direct supervisor.

 

• Call or text ‪(972) 646-1213‬. Text is preferred for faster response. Please be available for a verification call to you or your direct supervisor.

 

• Regardless of which contact method you choose, leave a message stating your name, and as much detail about the issue you are having as possible.