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1.6. Reset Okta Verify App (New Phone)

  1. From a browser, sign in to https://clicknclose.okta.com . If you can't sign in, contact it@clicknclose.com.
  2. Click the arrow next to your name and go to Settings (top right of screen).
  3. Click Edit Profile and enter your password if prompted.
  4. Get a new QR code. Scroll down to Extra Verification (right hand side).
  5. Click Remove. 
  6. When prompted to confirm removal, click Yes.
    • Screen capture of the Remove Okta Verify dialog page
  7. Follow the instructions on the screen. You might have to confirm your identity with a security method.
  8. In the Okta Verify row, click Set up.
    • Okta Verify Set up button in the list of available verification methods
  9. Click Set up to confirm that you want to set up Okta Verify again.
    • Two Okta Verify setup prompts based on the organization's configuration
  10. Select your device type and click Next.
  11. The Okta Verify enrollment QR code appears on the screen.

 

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